Frequently asked questions
Can I update or cancel my order after it's placed?
Did an extra something catch your eye? Plans changed?
No worries, we've got you!
We will do our best to make edits and cancelations to your order.
Please email us at firstname.lastname@example.org as soon as possible if you would like to cancel or change your order. Our team works fast to get your party goods out the door, so the sooner you let us know, the better!
What forms of payment do you accept?
We accept Visa, Master Card, American Express, and debit credit cards.
You will have the option of paying via Square or Paypal upon checkout.
I have a discount code, how do I add it to my order?
Let the savings begin! You can add any codes to your order at checkout within our "discount code" box. Once applied, your total will reflect the new amount. Our website allows one discount code per order. If you have multiple discounts, save one for your next order or send it to a friend!
Discount codes are only applicable to "discountable" items. Exclusions may apply.
What happens when I place my order?
Hooray - you are on your way to Sweet Happiness!
Once your order is placed, you will recieve an email order confirmation from our office. We will then get to work on boxing up some happy mail for you.
When your order is ready to be shipped, another email will follow with your shipping confirmation. Please see details on our shipping process
What is your shipping policy?
Glad you asked! Please find our detailed shipping policy right this way!
Do you offer returns or exchanges?
Glad you asked! Please see our policy on returns and exchanges here!
Do you offer brand partnerships and sponsorship opportunities?
We sure do!
We love working with other like-minded brands and want to hear what you have in mind! Email us at email@example.com and tell us more about your brand and let's see what fun we can create together.
Do you wholesale your products?
Select items under the Sugargirlee & Co. branded product line may be available for wholesale distribution.
We are always open to unique wholesale opportunities so feel free to get in touch with us at: firstname.lastname@example.org
Custom Party Boxes
What is the process for ordering a Custom Party Box?
HERE'S THE SCOOP:
DESIGN CONSULTATION: The request form is completed and submitted to our styling team for review.
As this is a personalized offering, there is a modest design fee of $25 which covers our time for creating your Signature Party Box Proposal. The fee we will be applied as a credit on your invoice, once we have finalized your party box. YAY!
PARTY BOX PROPOSAL: Within 48 hours, you will receive a PDF file with the vision for your curated party box and related estimate. This is where we will review the details, make any changes and firm up details before we get the party started.
APPROVAL: Once the proposal is approved, a final invoice will be issued.
WE GET TO STYLING!: This is where the magic happens! Your stylist gets to work on making your premium party box. We CURATE & CREATE.
DELIVERY: Your stylist notifies you once your box is completed and released to you for shipping.
YOU RECEIVE. YOU CELEBRATE!
How much time is required to plan for my Custom Party Box?
As we source premium products for our party boxes with varying lead times, please allow
4-6 weeks lead time for your box to be curated.
I have a theme in mind that I haven't seen on your website. Can you still help me?
Absolutely, that is what we are here for! Our stylists are cued and ready to develop a Party Box that speaks to your needs. Please fill out our personalized form and one of our stylists will be in touch!